If, for any reason, you are not satisfied with your purchase, you can return it to Collaborans Inc. within 30 days from time of delivery for a full refund less shipping and handling. We ask only that you return the product in the same condition and with the same packaging in which you received it. If for any reason, you receive a product with defects, Collaborans Inc. will replace your product, at no cost to you, once it has been received and inspected. Refunds will be made by the same method used for your purchase.

About Your Return

Returns to Collaborans Inc. are at customer's expense. We do not refund original shipping and handling costs with the return. We do not charge a re-stocking fee for returns. We gladly accept returns for any purchase made from COLLABORANS (excluding App purchases) within 30 days of the date your item was shipped from our warehouse.

You should expect to receive your refund within four weeks (approximately 30 days) of returning your package to Collaborans Inc.; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

No COD's are accepted. You are responsible for returning products and insuring them properly. Please select signature option with your delivery company and ask for tracking number for any follow-up information.

Return Instructions

Step 1. Repackage with the packing slip.
 Re-pack the item(s) you are returning in the original packaging and include the original packing slip or a photocopy. If there are several items on your packing slip, please highlight the item(s) you are returning. If your return contains items from more than one order, please enclose each packing slip.





Step 2. Complete Name and Address and Affix Appropriate Postage. 
Put your name and address on the upper left corner of your return package. Affix the appropriate postage to your package and make sure that it is insured properly. Ensure you ask your carrier for a tracking number for any follow up shipping information. Without a tracking number you cannot track your parcel.



Where to Ship Your Return

We do not accept in-person returns. All returns must be shipped to:

Collaborans Inc., Customer Care – Product Returns
12 Cranfield Road, Suite 220
Toronto ON M4B 3G8 CANADA
1.888.750.1577